FAQ

Payment

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with shop pay, apple pay and google pay for added convenience. 

Where is my refund?

Once we receive your returned apparel and confirm that it's in tip-top shape, we'll process your refund faster than you can say "fanny pack frenzy". Please note that it may take a few business days for the refund to appear in your account, but don't worry, we're not trying to pull a disappearing act like a magician with a bucket hat full of rabbits.

Ordering and delivery

When will my order arrive?

We know you're excited to rock your new fanny pack or bucket hat, so we strive to process and ship all orders within 1-2 business days. Once your order is shipped, the delivery time will depend on your location. Typically, orders within Canada arrive within 3-5 business days, while United States orders may take 7-14 business days.

Can I track my order?

Of course! Once your order is shipped, you'll receive a tracking number so you can obsessively refresh the shipping page until it arrives at your doorstep.

How do I place an order?

Placing an order with Mad E. Mythics is as easy as pie! Simply browse through our collection of trendy apparel, select the one(s) you love, and add them to your cart. Once you're ready, proceed to the checkout page, fill in your shipping and payment details, and voila! Your order will be on its way to you in no time.

Do you offer international shipping?

Now, we know you're all eager to get your hands on our trendy fanny packs and bucket hats, but we haven't quite expanded our shipping internationally just yet. But don't worry, we've got you covered if you're in the good ol' USA!

So, if you're living it up in the United States, you're in luck! You can get your hands on our apparel without any hassle. We'll make sure to deliver them right to your doorstep, so you can start rocking your unique style in no time.

Now, we know what you're thinking. "Why haven't they expanded internationally yet?" Well, let us explain. We're a small team of fanny pack enthusiasts, working tirelessly to bring you the best designs and highest quality fabrics. We want to make sure that when we do expand, we can provide the same level of service and awesomeness to all our international customers.

But hey, don't worry! We're constantly working on expanding our shipping options, so keep an eye out for updates. In the meantime, if you're in the USA, go ahead and treat yourself to one of our fabulous fanny packs. Trust us, you won't regret it.

Oh, and one more thing. If you're not in the USA, don't despair! We're working hard to bring our apparel to your corner of the world. So stay tuned, because we might just be shipping to your country sooner than you think.

 If you have any questions or need further information, feel free to reach out to our friendly customer support team. They're always here to help, whether you're in the USA or beyond.

Happy shopping!

What to expect if a package gets lost or stolen?

Here at Mad E. Mythics, we totally get it. Waiting for your fanny pack to arrive is like waiting for your favorite band to drop a new album. It's exciting, nerve-wracking, and you just can't wait to show off your stylish and functional accessory. But sometimes, life happens, and packages get lost or stolen. We know it's not ideal, but unfortunately, we can't take responsibility for lost or stolen packages delayed by the carrier. Trust us, if we could, we'd personally chase down those package thieves like a superhero in spandex. But alas, we're just humble fanny pack and bucket hat enthusiasts.

Now, here's the deal: we want to make sure you're in the loop when it comes to the whereabouts of your fanny pack. We'll do our part to get it shipped out to you as fast as humanly possible. However, once it's in the hands of the carrier, things are out of our control. (Cue dramatic music)

But fear not, dear customer! We've got some tips to help you navigate this treacherous journey of lost or stolen packages:

  1. Keep an eye on that tracking number like a hawk. Seriously, treat it like your favorite reality TV show. Refresh the page every five minutes, set up notifications, and maybe even create a fan club for your Mad E. Mythics apparel journey. (We won't judge.)
  2. If you notice any suspicious activity or your package seems to have taken a detour to Timbuktu, reach out to the carrier. They're the ones with the inside scoop on your package's whereabouts. They might even have some juicy gossip about your package's adventures.
  3. Don't hesitate to contact us if you're feeling lost and alone in this fanny pack/bucket hat-less world. We're here to support you, offer a virtual shoulder to cry on, and maybe even crack a few fanny pack-related jokes to lighten the mood. (Why did the fanny pack go to therapy? It had too many waist issues!)

What about duty and import fees for packages shipped to the U.S.?

Hey there, globetrotter! We just wanted to give you a heads up about a little something called "local duties, import taxes, and advancement fees." Now, before you start panicking and thinking we're about to hit you with a bunch of extra charges, let us explain.

When you're ordering from our fabulous fanny pack and bucket hat emporium and you happen to reside in a country where these fees apply (you know who you are), it's important to note that you, dear buyer, are responsible for taking care of them. We don't want you to be caught off guard when your package arrives and the delivery person starts talking about these mysterious charges.

Now, we know what you're thinking: "But Mad E. Mythics, why can't you just handle all this for me? Can't you sprinkle some magic fanny pack dust and make it all go away?" Trust us, if we could, we totally would! But unfortunately, these fees are determined by your local government and are completely out of our control.

So, to avoid any surprises and ensure a smooth delivery experience, we kindly ask that you familiarize yourself with your country's policies regarding local duties, import taxes, and advancement fees. That way, you'll be prepared and won't have to scramble for your wallet when your fabulous fanny pack arrives at your doorstep.

Now, we don't want to sound like a broken record, but we just want to make sure you're fully aware of this responsibility. We want your Mad E. Mythics journey to be as smooth as possible, and that includes avoiding any unexpected fees.

Alright, enough serious talk! Let's get back to the fun stuff - fanny packs and bucket hats! Go ahead and browse our collection of stylish and functional fanny packs. Trust us, they're worth every penny, even with those pesky local duties and taxes.

Happy shopping, international trendsetter!

Returns

What is our return policy?

Hey there! So, you've found yourself in a bit of a pickle and need to return your fanny pack or bucket hat. No worries, we've got you covered! Here's the lowdown on our return policy:

Return Within 14 Days

We totally get it, sometimes things just don't work out. If you need to return your apparel, you have a generous 14 days after receiving  to do so. Just make sure to reach out to us within that time frame, because we can't accept returns after that. Time waits for no one, you know? 

Keep in mind that we can't accept returns if your fanny pack or bucket hat has been used as a chew toy by your pet dragon.

You Pay the Shipping Costs

Now, we know it's not the most exciting news, but unfortunately, you'll be responsible for covering the shipping costs for your return. We promise we're not trying to be sneaky or anything, it's just the way things go in the ecommerce world. But hey, at least you'll get some exercise walking to the post office, right?

Why do we do it this way, you ask? Well, we like to keep things simple and transparent. Plus, it helps us keep our prices as low as possible, so you can get more bang for your buck (or should we say, more fanny for your pack?).

No Exchanges

Here's the deal: we don't do exchanges. We know, we know, it's a bummer. But trust us, it's for your own good. Our inventory moves faster than a cheetah chasing its prey, so by the time we receive your return, the fanny pack you wanted to exchange might already be long gone. So, instead of playing a game of fanny pack roulette, we suggest you return your item and place a new order for the one you really want. It's like hitting the refresh button on your fashion choices!

Alright, that's the scoop on our return policy. We hope you don't have to use it, but if you do, we'll make the process as smooth as a fanny pack sliding around your waist. If you have any questions or need further assistance, don't hesitate to reach out to our friendly customer support team. Happy fanny packing!

Misc

How do I clean my Mad E. Mythics apparel?

So, you've got yourself a snazzy fanny pack or a cool bucket hat from Mad E. Mythics, huh? Nice choice! Now, let's talk about keeping those babies clean and looking fly. We've got some simple tips to help you keep your gear in tip-top shape.

First things first, when it comes to cleaning your fanny pack or bucket hat, we recommend going old school and giving them a good hand wash. Trust us, it's worth the effort!

Step 1: Fill a sink or basin with cold water. We're talking ice-cold, baby! (Not lukewarm, not warm, but cold. Think polar bear's bathtub kind of cold.)

Step 2: Add a gentle detergent to the water. You don't need anything fancy here, just a mild soap will do the trick. (No need to go all "fancy pants" with the detergent. Keep it simple, like your favorite pair of jeans.)

Step 3: Gently agitate the water to create some suds. Pretend you're a washing machine, but with way more style and pizzazz. (Get your groove on and swish those suds like you're dancing at a disco. You've got the moves!)

Step 4: Submerge your fanny pack or bucket hat into the soapy water. Give 'em a little massage, making sure to get into all the nooks and crannies. (Show your gear some love and give it a spa treatment. It deserves it!)

Step 5: Let your fanny pack or bucket hat soak in the soapy water for a few minutes. This will help loosen up any dirt or grime. (Time to let your gear relax and unwind. It's like a mini vacation for them!)

Step 6: Rinse your fanny pack or bucket hat under cold running water. Make sure to remove all the soap suds. (Give your gear a refreshing shower. Ah, feels so good!)

Step 7: Gently squeeze out any excess water. Don't wring it like you're trying to win a wet t-shirt contest. (No need to get all Hulk-like here. Just a gentle squeeze will do the trick.)

Step 8: Lay your fanny pack or bucket hat flat to dry. Find a nice, sunny spot and let nature do its thing. (Time to let your gear bask in the sun and soak up those rays. They'll be dry in no time!)

And voila! Your fanny pack or bucket hat is now fresh, clean, and ready for your next adventure. Remember, taking care of your gear means they'll stick around for longer and keep you looking stylish. So, keep it clean and keep it funky!

What can I expect for customized orders?

So, what can you expect when you place a custom request or share your personal ideas with us? Well, first things first, we'll be in contact with you throughout the entire journey. We want to make sure we understand your vision and bring it to life in the most fabulous way possible.

Once we've got all the juicy details sorted out, we'll start working our magic. Our team of fanny pack wizards will carefully craft your one-of-a-kind creation, using only the finest materials and a sprinkle of unicorn dust (okay, maybe not actual unicorn dust, but you get the idea).

Now, we know waiting can be tough. Trust us, we're just as excited as you are to see your custom apparel come to life. But remember, good things come to those who wait (and those who rock a fanny pack or bucket hat, of course).

While we can't give you an exact timeline for shipping, we promise to keep you in the loop every step of the way. We'll be sending you updates via email, so keep an eye on your inbox for some fanny pack/bucket hat-related goodness.

Other General Terms and Conditions

 Intellectual Property: All the funky designs and catchy slogans you see on our fanny packs and bucket hats are our brainchildren. They're protected by copyright, so please don't go stealing our thunder. We'd rather spend our time creating awesome fanny packs than chasing down copycats.

Disclaimer: We've done our best to describe our products in all their glory, but please keep in mind that colors may vary slightly due to different computer screens. We're not responsible if your fanny pack and/or bucket hat arrives looking a tad more neon than you expected.

Changes to Terms and Conditions

Mad E. Mythics reserves the right to revise all terms and conditions at any time without notice. By using this website, you are agreeing to be bound by the current version of these terms and conditions.

By accessing or using our website, you agree to abide by these General Terms and Conditions. If you do not agree to these terms, please do not access or use our website.